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Important Customer Information

Dear Customer,

Following the launch of the partnership between British Airways and the Whatabuy team on 23rd November 2020, there has been an unprecedented level of demand for product and unfortunately due to high levels of site traffic on the 23rd November there was an IT system error, which resulted in a small number of customers transactions not being transferred through to the system for order fulfilment. These impacted transactions have now received a full refund to the payment account, and can be identified on bank statements as ‘Refunded Whatabuy Purchase’. Due to GDPR regulations we are unable to contact impacted customers directly, therefore we would encourage anybody who thinks they may have been impacted by this error to check your payment account statement.

If you have not received a proactive refund from Whatabuy, you were not impacted by the system error and please be assured that we are doing our upmost to fulfil all orders as quickly as possible, with all orders placed between the 23rd and 27th of November due to be shipped by Monday 14th December, and all orders placed between the 28th November and 7th December due to be shipped by Monday 21st December.

We thank you for your understanding during this time and please do not hesitate to contact enquiries@whatabuy.co.uk should you have any further questions.

Kind Regards,

Whatabuy team